Warranty Management That Protects Your Reputation
Give clients a simple way to report issues. Route warranty items to the right trades and resolve problems before they become complaints.
Core Capabilities
Built for post-construction
support.
A warranty help desk designed around how builders actually handle service requests.
Client-Submitted Requests
Clients submit warranty requests through their portal with photos and descriptions. No more phone calls and voicemails to track.
Issue Tracking Dashboard
See all open warranty items in one view. Filter by priority, age, category, or assigned trade. Know exactly where you stand.
Trade Assignment
Route warranty items to the responsible subcontractor with one click. They get notified and can update status directly.
Warranty Period Management
Track warranty expiration dates by project and by trade. Get alerts as warranty periods approach their end.
Photo Documentation
Clients attach photos to every request. Trades attach photos when work is complete. Full visual documentation from report to resolution.
Warranty Reports
Analyze warranty data across projects. Identify repeat issues, slow-responding trades, and opportunities to improve build quality.
Track Every Type of Warranty Issue
From minor fixes to major defects, manage all post-construction service requests in one system.
Plumbing & Leaks
Track plumbing issues from faucet drips to pipe leaks. Route to the plumber with photos and location details.
Electrical Issues
Dead outlets, flickering lights, breaker trips — capture the details and get the electrician on it fast.
HVAC Problems
Temperature complaints, airflow issues, and equipment failures routed to the HVAC contractor with system details.
Structural & Finish
Drywall cracks, settling, door alignment, and other structural or finish issues tracked and resolved.
Appliance & Fixtures
Appliance malfunctions, fixture defects, and equipment issues tracked with model numbers and warranty info.
How Warranty Tracking Works
From client report to confirmed resolution in four steps.
Client Submits a Request
Homeowner logs into their portal, describes the issue, attaches photos, and submits. You are notified immediately.
Triage & Assign
Review the request, categorize the issue, set priority, and assign it to the responsible trade or internal team member.
Schedule & Repair
The assigned party schedules the repair, documents the work with photos, and updates the status when complete.
Client Confirmation
The client reviews the resolution and confirms the issue is fixed. The request is closed with a complete audit trail.
Why Builders Love Warranty Tracking
Responsive service builds trust and earns referrals.
Reduce Phone Tag
Clients submit requests online instead of calling. You respond on your schedule with full context in front of you.
Full Accountability
Every request, assignment, update, and resolution is logged with timestamps. No more "I never heard about that" disputes.
Identify Patterns
Warranty reports reveal repeat issues across projects. Fix the root cause and improve build quality over time.
Protect Your Reputation
Responsive warranty service turns clients into referral sources. Track and resolve issues before they become complaints.
Phone Calls & Spreadsheets vs. Pronestia
See why builders are moving warranty management into one system.
Traditional Approach
- Warranty requests via phone calls and voicemails
- Spreadsheets to track open items
- Trades claim they never got the message
- No photos until someone visits the site
- No data on warranty trends across projects
- Warranty periods tracked manually or not at all
With Pronestia
- Online submission with photos and descriptions
- Real-time dashboard of all warranty items
- Automatic notifications with confirmation receipts
- Photos attached from the moment the issue is reported
- Reports reveal patterns and recurring issues
- Automatic tracking of warranty expiration dates
Turn Warranty Service Into a Competitive Advantage
Join builders who have replaced phone tag and spreadsheets with a warranty system that keeps clients happy and protects your reputation. Free 14-day trial.